Regional Logistics Co. - Fulfillment workflow automation for a high-volume shipper
Date
Sept 2024
Service
Workflow Automation
Client
Regional Logistics Co.
Project Overview
When order volume scales faster than your team can keep up, manual fulfillment processes become a liability. This client was burning staff hours on carrier decisions, label printing, and tracking updates that should have been happening automatically. We mapped their entire fulfillment workflow, identified every manual touchpoint, and built automation that eliminated them one by one. ShipStation became the engine it was supposed to be — connected, intelligent, and running without constant human intervention. The business scaled. The headcount didn't have to.
Key Highlights
Automated Carrier Selection: Built logic-driven rules that automatically route orders to the optimal carrier based on weight, destination, and cost.
OMS Integration: Connected ShipStation directly to the order management system for real-time order syncing and status updates.
Label Generation Automation: Eliminated manual label creation by triggering automated generation upon order confirmation.
Tracking Update Sync: Automated the push of carrier tracking information back into the OMS and customer-facing systems.
Peak Volume Handling: Engineered the automation layer to handle significant order volume spikes without manual intervention or errors.
Process Documentation: Delivered full documentation of all automation logic so the internal team could maintain and extend workflows independently.
